1. Get in the loop
Administrative headaches and lost revenue are inevitable when not involved in the self pay, pre-operative information flow. We work with all providers in the information chain (surgeons, hospitals and surgery centers) to get information on upcoming self-pay cases as they are scheduled. Just as important, we stay "in the loop" to make sure that as details change, someone is guarding your interests and making adjustments as needed.
2. Communicate with the patient before the surgery
With self-pay patients the early bird gets the worm. In the attitude of good customer service, we work with you in providing helpful information to the patient long before the day of surgery arrives. This put the patient at ease and allows you to communicate your expectations regarding payment and post-operative needs.
3. Collector correct up front
Up to 40% of your self-pay patients will end up with an outstanding balance 4-6 months after surgery. This happens for a number of reasons. The quickest way to make sure more of your fees end up in your pocket is to bill the patient correctly prior to surgery. Our secure, electronic invoicing system makes taking payment easy for the patient, and effortless for you.
4. Ensure Full Payment For The Actual Surgery
Not every surgery goes exactly as planned. Without a system in place to generate additional invoices when necessary, you take a financial risk every time you step into the OR with a self-pay patient. Our system allows you to track actual surgical information in real-time so you (and we) know when a patient needs to pay an additional anesthesia bill before they even leave recovery. This allows us to contact the patient and collect the outstanding balance quickly. Part of the reason this works so well is that we have communicated (remember step 2?) this possibility to the patient in advance. We'll work with you in implementing a process that will work for you and your group.
